Returns & Refunds Policy
At Good & Faithful Co, your satisfaction matters deeply to us. Because all our products are made to order, please read this policy carefully before placing your order.
Made-to-Order Products
All items are printed on demand specifically for you. As a result, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Colour variations due to screen display differences
We encourage you to review our size guides carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 14 days of delivery with:
- Your order number
- A clear photo of the item and the issue
We will arrange a replacement or full refund at no cost to you.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our fulfillment partner.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact Us
For any returns or refund queries, please contact us. We are here to help.